Art der Publikation: Beitrag in Sammelwerk
Cross-Organisational Exchange of Service Information Between Public Service Centres
- Jahns, V.; Dorloff, F. -D.; Schmitz, V.
- Scholl, H. J.; Janssen, M.; Traunmüller, R.; Wimmer, M. A.
- Titel des Sammelbands:
- Electronic Government. Proceedings of Ongoing Research, General Development Issues and Projects of EGOV 09
- E-government, Semantic interoperability, D115, public service
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The German project D115 aims to provide citizens and enterprises with all the relevant information about public services they need, as possible in only one step via the phone number 115, similar as it happens in the city of New York. But the centralized New York approach does not work well in federally organised countries like Germany. Here exist many autonomous public organisations, which provide their own and different composed public services. In Germany only one central country- wide service centre is not enforceable, so the knowledge of the different public service centres has to be integrated. Especially the service centres’ descriptions of their public services have to be harmonised or mapped. To solve this problem the University of Duisburg- Essen developed in cooperation with six German municipal service centres an ontology based concept and on top of that a prototype called Amt@Direkt, which was tested successfully. In Germany its findings got incorporated into the actual D115 pilot. The concept, the prototype Amt@Direkt and some findings are described in this paper.